Frequently Asked Questions
Where in the US do you ship to?
We are only serving the Continental United States. At this time, we are NOT able to ship to Alaska, Hawaii, Puerto Rico, Military Bases, P.O. Boxes or Internationally.
When can I expect my order to arrive?
We ship overnight and two day, so your order will get to you within 1-2 days. All Bagels are seal packed to keep fresh. We ONLY ship Monday-Thursday.
How long will my bagels stay fresh?
All of our bagels are hand-rolled and made fresh to order and made the same day. Our bagels are packaged to stay fresh for at least 12 hrs after delivery.
If you do not intend to eat your bagels within the first day or two, please freeze them. It generally takes roughly 3 hours to thaw before they are ready to eat.
What do you use to package and ship bagels in?
All orders are currently shipped in 2 sleeves of 6 bagels each. Therefore, any single order may consist of up to 2 bagel flavors.
Do you offer Vegan or Gluten Free Options?
Other than the Egg Bagel, our bagels are 100% Vegan.
Are you a nut free environment? Do your bagels and spreads contain nuts?
While our bagels do not contain nuts, our Everything bagels do contain poppy seeds. We are not a certified nut free environment.
How can I cancel my membership?
That's easy! Once an order is placed we will provide you with a link that will allow you to cancel membership, adjust shipping frequency and even revise your bagel flavor selection. You're in control.
If I am not satisfied with the bagels, can I get a refund?
We are so confident in our bagels that we offer our clients a 100% moneyback guarantee.